STEPPv2: Frequently Asked Questions

STEPPv2 Frequently Asked Questions

Have a question not listed here? Contact the Help Desk by phone at 202-753-0845 within the Washington, DC area or toll free at 833-200-0035 (weekdays, 8:30 a.m. to 6:00 p.m. Eastern Time), by email at, or by submitting a ticket ticket at

I did not receive an email with an access code.

Go to, enter your email address, and select the Resend Access Code button. An email will be sent to your address with your access code. If you are still not able to log in, please contact the Help Desk.

I did not receive my password reset link.

A password reset link can take anywhere between 5 minutes to over an hour to receive. If you still have not received your password reset link, please contact the Help Desk.

What are the system technical specifications for optimal course operation?

  • Recommended:
    • Screen Dimensions: 1920px x 1080px or higher (full HD or higher)
    • Processor speed: 2Ghz / multi-core
    • Broadband / Internet access requirements: 50mb download, 20mb upload
  • Minimum Hardware:
    • Screen Dimensions: 1280px x 1024px
    • Processor speed: 1.5Ghz
    • Broadband / Internet access requirements: 2mb download, 256kpbs upload
  • Operating Systems:
    • Microsoft Windows 8/8.1/10
  • Networking:
    • Internet connection minimum of 512Kbs
    • HTTPS Access (Port 443)
    • HTTP Access (Port 80)
  • Browser:
    HTML 5 Client
    • Microsoft Edge 13 or later
    • Chrome 29 or later
    • Firefox 45 or later

How do I create an account?

To create an account, use the Create Account button located at and follow the instructions listed on the page. If you are still not able to log in, contact the Help Desk.

How do I log in?

To log into the website, go to and type in your username or email and password. If you are unable to access the site, select the Forgotten your username or password? button. If you are still not able to log in or create an account, contact the Help Desk.

I forgot my STEPP username and/or password.

If you have forgotten your username, try logging in using your email instead of your username. Once you are logged in, you can find your username on your profile page which you may access by hovering your cursor over your name at the top right of the page and selecting the "View profile" option.

If you have forgotten your password, go to and enter either the username or email address associated with your account. If we can find you in the database, an email will be sent to your email address with instructions on how to gain access again.

What is on my STEPP homepage?

On your STEPP homepage, you can find a Course Overview that features all the classes you are enrolled in. You can also find your Registration Requests, which is where you can see your approval status for classes that are pending approval. On the side of the page is a calendar and upcoming events, and you can submit a ticket to the Help Desk by using the "Need Help?" section. Hovering over the "Training" tab near the top of the page will show you a list of categories for courses on the site.

How do I establish my preferences?

To edit your site preferences, hover your cursor over your name at the top right of the page and select the "Preferences" option on the menu.

How do I update my profile?

To update your profile, hover your cursor over your name at the top right of the page, and select the Edit Profile button. From there, you can update various fields of your profile.

How do I browse/search for training?

To browse the list of courses, hover your cursor over the "Training" tab at the top of your homepage and select the category you would like to browse. If you are looking for a specific course, you can search for it by using the "Search" block section on the right side of the homepage.

How do I view the class offerings (dates) for instructor-led courses?

To view the class offering dates for instructor-led courses, search for the course, and select the course title to view a listing of dates. For Education courses, the Enroll me button will be active once registration is open for any given semester.

How do I register for training?

To register for training, navigate to the course page and select the Enroll me button. To register for a class with a roster, select the Request Registration button. Once you've requested registration, you will be approved or denied based on your eligibility. Being approved for a course can take some time. Please be patient as enrollments for some courses are reviewed manually.

How do I launch my training?

Navigate to the course you are trying to launch, and make sure you are enrolled. If you are enrolled, select the button associated with the course, module, or exam.

How do I cancel my training?

Contact the Help Desk so that they can assist you with unenrolling from the course.

How do I view my progress?

Because we offer such a wide variety of courses, the way to check your course progress may differ depending on the course. Therefore, the best way of checking your progress is to relaunch the course and check to see if each category is marked as complete. 

How do I view/print my certificate?

If you completed the course on the old STEPP website, hover your cursor over your name at the top right of the page and select the My Transcript option. Scroll down to the "My Training Record" list, select the name of the course, and a certificate for the course will be generated in your browser. If you completed the course on the current version of STEPP, navigate to the course page and select the View certificate button.

How do I view/print my transcript?

To view your transcript, hover your cursor over your name at the top right of the page, and select the "My Transcript" option. To print your transcript, select all four drop-down menus on the left of the page and set them to "Show 100 entries," then press Ctrl + P to print the page.

How do I access the course student guide?

To view the student guide for a particular course, navigate to the course page and select the Student Guide button located at the bottom of the page. Alternatively, you can view the student guides for all courses by selecting "Training > CDSE Student Guides" from the top navigation bar and selecting the Enroll me button.

Letters are missing from my course and/or exam.

If you control your own Internet Explorer settings, enable font downloads. Here's how: In Internet Explorer, click the gear icon or the Tools menu, then choose Internet options. When the Internet Options window appears, select the Security tab, choose the Internet zone, and click Custom level. When the Security Settings window appears, scroll to the Downloads section and enable the Font download setting. Click OK twice to save your settings, then close and reopen Internet Explorer.

When I submit the answers to my exam, the submission process freezes or stops working.

Please make sure that when taking the exam you are using a stable internet connection. System requirements and other troubleshooting information can be found at

Can I stop in the middle of an online exam and return later to finish it?

Yes, you should be able to exit an exam and return at a later time to finish it.

Why can't I find the OPSEC Fundamentals Course (IO-OP101.16)?

The OPSEC Fundamentals Course (IO-OP101.16) was hosted for the Interagency OPSEC Support Staff (IOSS) and is no longer available in STEPP. Please contact the IOSS Registrar at 443-479-4671, Customer Support at 443-479-4677, ext. 2 or send an email to